Help

Support

Stuck, found a bug or have an idea for PugFed? Here's how to get in touch, plus fixes for the most common problems.

Get in touch

When you report a problem, it helps to mention your iPhone model, your iOS version, your Mastodon server and what you were doing when it happened.

Common fixes

I can't sign in

Enter only your server's address, such as mastodon.social, then log in on your server's own page. If PugFed says it couldn't reach the server, check the spelling and your internet connection.

My feed looks empty

PugFed only shows posts that have pictures. Follow more people who post photos, or open Explore to find some.

A feed says "Not available on this server"

Some Mastodon servers turn off their public or trending timelines. That's the server's choice, and your Home feed still works.

Pictures won't load or look wrong

Open your profile, tap the gear button and choose Clear image cache. Then pull down on the feed to refresh it.

Something else is off

Log out from Settings and sign in again. If the problem stays, get in touch using one of the options above.